Shropshire Community Health uses an online virtual assistant to help manage appointment inquiries for our patients for the following 2 services:
- Musculoskeletal Services Shropshire and Telford (MSST)
- Shropshire and Telford Continence Service
You can use the virtual assistant to view and ask questions about your booked and confirmed appointments within the next 100 days, along with requesting a call back from the service in regards of an appointment cancellation or reschedule request.
You can access the virtual assistant by clicking the link provided or by scanning the QR code.
If you need help, please contact the booking office named in your appointment letter.
You can ask me to:
- Show your appointments booked and confirmed within the next 100 days.
- Request a call back from the service to cancel an upcoming appointment which is no longer required.
- Request a call back from the service to reschedule an upcoming appointment to a new date/time.
- Questions about your upcoming appointment(s) for example, What should I bring to my appointment?
Please note, if you wish to amend an appointment scheduled in the next 48 hours (excluding weekends or Bank Holidays), please contact the booking office urgently by telephone.
- What is Artificial Intelligence?
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Artificial Intelligence means different things to different people. In this context ‘Artificial Intelligence’ is the use of natural language processing, allowing the virtual agent Alex to understand the comments you type within the webchat.
Once Alex has decided the meaning of your text, it will follow a standard set of questions, laid out by the Trust, giving you responses that have been written by the Trust.
Therefore, the Artificial Intelligence being used in is focused on understanding the language people use and is not being used to decide the care you should receive
- How to contact the Musculoskeletal Services (MSST) for Shropshire and Telford?
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Musculoskeletal Services Shropshire and Telford (MSST) - RJAH
Booking office lines open from 8:00am to 5:00pm, Monday to Friday.
Tel: 0808 175 4001
- How do I contact the Shropshire and Telford Continence Service?
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Tel: 01743 444062 or to reorder continence products call 01952580400
Virtual Assistant
If you have lost or forgotten your appointment card, you can now use our Virtual Assistant to help check when your appointment is.
Please note that in using the Virtual Assistant you are consenting to your information being used by and handled by an external service.
Shropshire Community Health Artificial Intelligence Virtual Agent (shropscommunityhealth.nhs.uk)
