Accessibility statement

Introduction

This website is run by Shropshire community health NHS. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• Some PDF documents are not fully accessible to screen reader software e.g. no title, images without alt text.
• there’s a limit to how far you can magnify the map on our ‘contact us’ page (based on Google maps which a third-party resource)

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: us via our feedback form to let us know.

Thank you for your understanding and support. We are committed to providing accessible alternatives upon request. If you require any of our documents in an accessible format, please contact our PALS team . We will make every effort to accommodate your needs promptly.

They will consider your request and get back to you.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Shropshire Community Health NHS Trust, in conjunction with our providers, is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website aims to reach Web Content Accessibility Guidelines version 2.2 AA standard and where possible exceed this to AAA standard. This website is partially compliant with the standards due to the non-compliances listed below.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

• PDF documents are not fully accessible to screen reader software
• Name, role, value (WCAG 4.1.2).
• Contrast(Minimum) ( WCAG 1.4.3)

We have taken steps to improve our procedures to ensure pdf documents are accessible going forward.

Non-compliance with the accessibility regulations

1. Input elements do not have a role attribute, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 4.2.1 (Name, Role, Value).
2. Some images include text with poor colour contrast to its background. This will cause issues for users with low vision. This fails WCAG 2.2 success criterion 1.4.3 (Contrast (Minimum)).
3. Some links open in a new window but this is not clearly stated. This will cause issues for screen reader users in not conveying information. This fails WCAG 2.2 success criterion 2.4.4(Link Purpose).
4. Some elements with role attributes do not use valid values, this will cause issues to screen readers in correctly conveying information. This fails WCAG 2.2 success criterion 4.2.1 (Name, Role, Value).
5. Some documents are PDF's. They are not accessible in a number of ways including missing text alternatives and missing document title and structure.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Accessibility toolbar

This website now uses the 'Recite Me Toolbar' third party assistive software as a service. Please read the user guide to using all of the features on the Recite Me toolbar.

Information about Cookies is available from the Recite Me Cookie Policy document

Website translation software

Users are advised to use browser translation services or add-ons which activate depending on you language preferences.

If you require assistance translating any of the material on our site (e.g. leaflets, newsletters, documents), please contact our Patient Advice Liaison Service (PALS).

Preparation of this accessibility statement

This statement was prepared on 20 February 25. It was last reviewed on 27 February 25.

This website was last tested on 21 February 25 against the WCAG 2.2 AA standard.

The test was carried out by Shropshire Community Health NHS Trust. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.