Patient Experience and Engagement
Our goal is to deliver a better experience for those who use our services – and we use feedback from patients and from the general public to help us to do this.
One of the issues within such a diverse organisation like Shropshire Community Health Trust is to be able to have a common theme running through the different patient experience surveys and to be able to manage this work and our response to the feedback effectively – so that is has positive outcomes for patients.
This is vital if we are to understand issues in all our services and not concentrate on some services to the detriment of others.
Patient & Carer Panel
The Panel has open discussions and looks at specific themes at its meetings. Quite often thirty people attend, including some Board members at different meetings. Patients, volunteers and other key health and social care stakeholders are represented.
Volunteering-training & support
Volunteers bring a range of skills and life experiences to the Community NHS Trust. The Trust guides and supports volunteer. Mandatory and specific training is also offered. We also have a Volunteer Handbook that volunteers co-designed with ourselves to understand the role they may undertake. Please email Mark Donovan mark.donovan2@nhs.net if you require more information.
Patient Experience Feedback
Patient experience feedback is important because it can help the Community NHS Trust improve the quality of the service we provide.
Below are the feedback approaches that we are currently involved with:
Friends and Family Test
The NHS Friends and Family Test (FFT) is a quick and anonymous way to share your feedback after receiving treatment or care in our hospital.
You can give feedback about your recent treatment or visit here via our online FFT form.
Feedback is voluntary. If you choose to give feedback it will provide us with valuable information to celebrate good practice, and identify opportunities to make improvement. Your answer will not be traced back to you, and your details will not be passed on to anyone.
Results for hospitals and maternity services are available on the NHS website. To find out how a service performs, simply use the services near you search. Add a postcode or town into the location search box and then select the provider of your choice. On the overview page you will find a link to the NHS England site where you can view the Friends and Family Test Data.
Friends and Family Test (FFT) animated film
Contact us
Patient Experience and Engagement Lead
Mark Donovan
Tel: 01743 277500
Email: mark.donovan2@nhs.net