CQC Inspection 2019

The Care Quality Commission (CQC) has now published it's report following an inspection of our services earlier this year. We have been rated 'Good' in all areas.

Inspectors scrutinised all of our core services during the inspection that ran between January and March this year, and followed that up with a leadership check called a Well Led Review - for which we were also rated 'Good.'

Jan Ditheridge, Chief Executive, said: “Our staff deserve this really positive report, which shows the tremendous progress we have made as an organisation. It should also give patients and service users real confidence that they are in good hands with Shropcom.

“I am so proud of all our people, who have been able to show the inspectors the strong culture we have within our organisation, the focus we have on patient experience and patient outcomes, and our commitment to continual quality improvement.

“At a time of considerable change in the NHS, we have been able to adapt our services and show the benefit of true system working and co-operation in order to serve the best interests of everyone who uses our services.”

Steve Gregory, Director of Nursing, added: “We have come a long way in a short period of time. There was much about this organisation that was already good back in 2016, but we also welcomed the feedback we received on areas where we needed to improve.

“Much of that work was already under way, and we really upped the pace in the last few years to get us to the position we are in today, where all of our core services are rated as ‘Good’. Now we will make sure we do not rest on our laurels. We must aim to keep improving.”

Nuala O’Kane, Chair of the Trust, said: ““This is a terrific report which really captures the improvements we have made over the last three years, and the positive impact that is having on the care of our service users.

“I would like to offer my congratulations to all of our staff for their hard work and enthusiasm. I would also like to thank my fellow Non-Executive Directors, as well as the Executive Team, for the leadership they have shown.”

We would encourage people to read the full inspection report, which can either be found on the CQC website or on the CQC page of our website.

We would be happy to answer any questions about the report or receive any comments and these can be sent by email to shropcom.cqcinformation@nhs.net